Sales Policy

Effective Date: January 9, 2025

At Axasonali, we are committed to providing exceptional products and an outstanding shopping experience. Our Sales Policy outlines the terms under which our products are sold and the expectations for transactions on Axasonali.com. By making a purchase, you agree to abide by the terms and conditions set forth below.

1. Product Availability

All products listed on Axasonali.com are subject to availability. We strive to ensure that our online store reflects accurate stock levels, but in the event that an item is out of stock after you have placed an order, we will notify you immediately.

  • In-Stock Products: These are ready for immediate dispatch and will be processed and shipped according to our usual timelines.

  • Out-of-Stock Products: If an item is out of stock, we will notify you with an estimated restock date or offer an alternative product. You may also choose to cancel your order.

  • Pre-Order Products: If you’ve ordered a product that is available for pre-order, you will be notified of the expected shipping date.

2. Pricing

The prices of our products are listed in U.S. Dollars (USD) unless otherwise indicated. The price you see on the product page is the price you will pay at checkout, excluding any taxes or shipping fees, which will be calculated based on your location and selected shipping method.

  • Promotions and Discounts: From time to time, we may offer promotional discounts or special deals. These discounts are only valid for the duration of the promotion and are non-transferable. If you are using a coupon code or participating in a special promotion, the discount will be applied at checkout.

  • Taxes: Sales tax will be calculated based on your shipping address and added to your order total during checkout.

3. Payment Methods

We accept a variety of payment methods to make your purchase as convenient as possible:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: You can securely pay using your PayPal account.
  • Apple Pay: For mobile and desktop purchases, Apple Pay is accepted.
  • Google Pay: Secure payments via Google Pay are available.

All payments are processed through secure third-party payment processors who follow strict security standards to protect your payment information.

4. Order Processing

Once your order is placed and payment is authorized, it will be processed within 1-3 business days. If your order is placed during a high-demand period, such as holidays or special promotions, processing time may be slightly longer.

  • Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase.

  • Shipping Notification: Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

  • Order Cancellation: You can cancel an order within 24 hours of placing it. If you wish to cancel an order after it has been processed or shipped, please refer to our Return Policy.

5. Shipping and Delivery

We offer several shipping options to suit your needs:

  • Domestic Shipping: We offer free standard shipping on orders over a specified amount (check for details). Expedited shipping options are available at checkout for faster delivery.

  • International Shipping: We offer international shipping to several countries. Please note that international shipments may incur customs duties, taxes, and other fees, which are the responsibility of the buyer.

  • Shipping Timeframes: Once your order has shipped, standard domestic orders generally arrive within 5-7 business days, and expedited orders arrive within 2-3 business days. International shipments may take longer, depending on the destination.

Please note that Axasonali is not responsible for any delays caused by the shipping carrier or customs authorities.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the item within 30 days of receiving it, provided it meets the conditions of our Return Policy.

  • Eligibility: To qualify for a return, items must be in original, unused condition and in their original packaging.
  • Return Process: Contact us at info@axasonali.com to initiate a return. Once your return is approved, we will provide you with a return label and instructions.
  • Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected.

Please refer to our Return and Refund Policy for further details.

7. Limitation of Liability

Axasonali is not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website, including lost profits, lost data, or other damages that are beyond our control. Our total liability to you for any claim related to your order is limited to the amount you paid for the specific item(s) in question.

8. Customer Service

If you have any questions or concerns about our sales process, products, or any aspect of our service, please feel free to reach out:

  • Email: info@axasonali.com
  • Phone: (252) 527-3620
  • Address: 1771 John Green Smith Rd, Deep Run, North Carolina (NC), United States